Professional guidance
Accessible communications
Make information clear, inclusive and accessible to the people who need it.
Government communicators should plan accessibility from the start of every activity. Public information must be presented in ways that people can find, understand and use.
Plan for your audience
Consider people with disabilities, cognitive and communication needs, different levels of literacy, and those who cannot use particular channels.
Write and publish clearly
Use plain English, meaningful headings and descriptive links. Provide text alternatives for informative images and accessible formats for documents and media. Use approved institutional publishing systems.
Test and improve
Check keyboard accessibility, mobile layouts, contrast and screen-reader compatibility. Gather feedback, correct barriers and keep accessibility under review.